Broccoli is building the AI-native operating system for home service businesses. Running a plumbing or HVAC company is chaotic—calls, scheduling, dispatch, follow-ups, marketing. We automate all of it so contractors can focus on what they do best: serving customers.
Our AI agents handle both revenue and ops—answering phones 24/7, booking jobs in real time, following up on leads, and alerting techs when emergencies hit.
We’ve grown from 0 to 200+ contractors in under a year, raised an unannounced round led by a Tier 1 VC to take on one of the biggest labor automation opportunities in the country.
Our Culture
We move fast. We talk to customers every day.
At Broccoli, we value:
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Customer Empathy – We feel our customers' pain and build with their problems in mind.
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Speed – We move fast because speed forces simplicity and sharp focus on what truly matters.
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Humility – We stay humble, let the work speak, and never assume we have all the answers
About the Role
At Broccoli, Customer Success isn't a support function — it's a growth engine. As a Customer Success Manager , you’ll help our contractors get real results from Broccoli's AI agents, while also identifying upsell opportunities and driving expansion. You’ll own relationships with our high-value accounts, maintain customer love, and hit a revenue number. This is part success, part sales, and all about execution. If you're ambitious, disciplined, and obsessed with helping customers win — this is your lane.
Your Core Responsibilities
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Help contractors unlock the full value of Broccoli — through training, playbooks, and hands-on optimization.
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Own customer expansion and upsells — you carry a quota and are the second salesperson on the account.
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Maintain high customer satisfaction, trust, and retention.
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Run QBRs, uncover growth opportunities, and get ahead of churn risks early.
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Collaborate with Sales, Product, and Onboarding to drive long-term account success.
You Might Be a Fit If You
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Have 5+ years in Customer Success or Account Management , ideally in SaaS with $20K–$100K ACV customers
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Know how to grow accounts — not just maintain them — and are comfortable owning upsell quota
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Have worked with SMBs, mid-market, or vertical SaaS (bonus if you've sold to home service or non-tech buyers)
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Are ambitious, process-driven, and execute with discipline (no follow-up missed, ever)
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Have managed 20–60K ACV accounts — and if you have enterprise experience, you can own our $100K+ tier
Broccoli AI
